One is the increase in time required to manage email messages. It is possible to enable email tracking on all outgoing email messages however, I have found that this can present two main disadvantages: If I don’t receive an undeliverable or bounce error, I can generally assume that the email has been delivered. Generally, I will gauge whether an email has reached the recipient’s email server based on the lack of an undeliverable email message being received. Although Delivery Receipts are available within Microsoft Outlook it is important to understand that many email servers are now configured NOT to send back delivery receipts. It is important to be aware that recipients can choose to not send a receipt in response to your request, so even if you do not receive a receipt, this does not mean your email has not been viewed.Įmail, along with other areas of IT has moved along by leaps and bounds in the past few decades and as such so has email infrastructure. Read Receipt provides a response when an email message has been opened and/or viewed. A delivery receipt does not mean that the recipient has actually read your email message. It is important to be aware that not all email servers are compatible with this function. Delivery Receipts provide a response when an email message has been delivered to the recipient’s email server. 
Once you know the specifics you can select the option which best suits your needs. It is useful to know the difference between these two options and any limitations in how they work. The options include a delivery receipt and/or a read receipt. Post questions, follow discussions and share your knowledge in the Community.Microsoft Outlook allows you to assign two email tracking options within an email message. To get help and troubleshoot other Microsoft products and services, enter your problem here. If you can't sign in, click here.įor other help with your Microsoft account and subscriptions, visit Account & Billing Help. To contact us in, you'll need to sign in. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes. To get support in, click here or select on the menu bar and enter your query. Read receipts in Outlook on the web Still need help? Under Read receipts, choose how to respond to requests for read receipts.
Select Settings > View all Outlook settings. To choose how responds to read receipt requests: To learn how, see Add and request read receipts and delivery notifications. You can't request a read receipt in, but you can request read receipts for messages sent using Outlook for Windows.
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